Shipping Information
Shipping
Polestar Calendars strives to ship your order as quickly as possible. All orders are sent via Canada Post within two business days. If there is a delay we will notify you as soon as possible. Orders to be delivered outside of Canada and the USA will be sent via air mail unless other arrangements are made. Delivery takes between 4 and 21 days depending on your location.
Shipping charges are $3.00 for each item shipped within Canada and $6.00 for each item shipped to a U.S. address.
International shipping rates (outside of Canada and the U.S.) are $14.00 per item. All international orders are sent via air mail.
For rush shipping please call us a t 1-800-296-6955 for information and prices. (Outside of Canada and the U.S. please call 250-226-7670) or email us at info@polestarcalendars.com
Returns
If your purchase does not meet your expectations, you may return it for a refund or exchange by following these simple steps.
1. Please call our Returns Dept. at 1-800-296-6955 or email info@polestarcalendars.com and tell us why you wish to return your purchase.
2. Carefully and securely pack the item(s) you’re not happy with – using the original packaging works best. Be sure to include a brief note with your name, address and contact info.
3. Return the item(s) to us in unused condition.
4. Once we receive your returned item(s), we will credit you using the original tender type. The original shipping charges are non-refundable unless your order was damaged in shipping.
Please call our Returns Department at 1-800-296-6955 or email info@polestarcalendars.com if you require any further information on our returns policy.
Guarantee
Our goal is for you to be completely satisfied with your purchase. We guarantee our calendars and books 100%.
If for any reason you are not satisfied, or you have a problem with any of our publications, we will issue a replacement or refund the purchase price. Simply return your purchase with your receipt within 90 days.
Please note that we don’t share our customer lists with any other companies.
Read our full Privacy Policy.